Step 1: Adding Custom Domain on Omnify

  1. Go to Dashboard. Click on Settings> Service Store>> General

  2. Enter your Custom Domain and Click on the ‘Request’ button.

Step 2: Open the email your receive from Omnify, which will have the instructions  and information you need on how to add the DNS records to your domain

Step 3: Add SSL to your account

To set up SSL verification, please navigate back to the email sent to you about the custom domain setup process. To Add SSL to your account, verify your domain by adding the CNAME record information mentioned in the email. Listed below are steps detailing that. Please note that this verification has to be done within 72 hours of requesting the custom domain, or else this record would expire. 

  1. Go to your DNS provider (example: GoDaddy, Namecheap, etc)

  2. Go to the DNS Management page, and add a new record of type "CNAME". 

  3. In the “host”, “name” or “subdomain” field copy and paste the long alphanumeric string given in the email against the words host”, “name” or “subdomain”. 

  4. In the “Target” or "points to" or "value" field copy and paste the long alphanumeric string given in the email against the words “Target” or "points to" or "value". 

  5. In the TTL field, click on the TTL dropdown box, select Custom, and enter the value as 600

  6. Click ‘Save’

Step 4: Complete the process by Validating on Omnify

Once you’ve completed the above two processes, 

  1. Go to Dashboard. Click on Service Store> Set-up> General

  2. Under the Custom Domain field, click on Validate Records. 

  3. If you’ve completed the two processes successfully, it will show your status as Activated or Pending, if they are not completed. 

Note: It might also take some time to change the status to Activated although you have completed the processes. If that happens, come back after a few minutes or a couple of hours and click on Validate :)

4. You are all set :) It can take up to 48 to 72 hours for it to properly point to Omnify. Although, you could see changes take effect in as little as an hour.

If you have any questions please send us an email at

Did this answer your question?