Overview
The Orders page is your financial command centre for tracking all transactions processed through Omnify. You can view order details, modify bookings, adjust add-ons, issue refunds, and manage cancellations directly from the Frontdesk.
Key Features
1. Unified Orders Table
By default, the Orders Table displays:
Order Number
Client Name
Date
Service Purchased
Total Amount
Status (Paid, Pending, Cancelled, Refunded)
View More Data Using the “Edit Columns” Button
At the top-right of the table, click Edit Columns to customise your view.
Available columns include:
Order ID, Invoice ID, Transaction Date, Created On, Payer, Payer Email, Payer Phone, Attendees, Services/Products, Sub Total, Discount, Discount Code, Tax, Charges, Total Amount, Payment Status, Order Status, Invoice No, Invoice Status, Order Source, Created/Modified by, Tip, Deposit, Due Amount, Dispute Status.
You can save this as a custom view if needed.
2. Invoice View
Click on any order to open its Invoice Drawer, which includes:
Overview (Invoice ID, Invoice Number, Status, Created Date, Payment Method)
Itemized Breakdown (per service, attendee, or session)
Schedules Included
Add-ons Purchased
Taxes & Fees
Payment Summary
Outstanding Balance
Action Buttons (Refund, Cancel, Download PDF, etc.)
📌 Refer to the screenshot provided for a visual representation.
3. Modify Orders
Admins can make adjustments directly from the invoice:
Add or Remove Add-Ons
Adjust Pricing
Update Quantity of Items
All changes reflect immediately in the order summary and invoice.
4. Refunds
You can issue:
Full Refunds
Partial Refunds
Prorated Refunds (for subscriptions or programs)
All refunds are processed securely through Omnify Payments (Stripe) and reflected in both Orders and Payments reports.
5. Cancellations
From the Invoice Menu (three dots), you can:
Cancel the order
Cancel a subscription
Cancel a party booking
Cancel a class or camp enrollment
⚠️ Cancellation policies set within the service will be automatically applied.
6. Download Legal Documents
For services that require agreements, admins can download:
Waivers
VIMA Agreements (subscription member authorisations)
PDF Invoices / Receipts
All files are stored and accessible from the client’s profile and order history.