How to Cancel a Subscription
Overview
Canceling a subscription stops all future renewals and Auto Pay charges while allowing the client to complete their current billing cycle.
This action also cancels all linked add-ons associated with the subscription.
Where It’s Used
Found under:
Dashboard → Clients → Subscriptions → Cancel Subscription
Steps to Cancel
From your Omnify Dashboard, go to Clients → Subscriptions.
Locate and select the client’s active subscription.
Click the ⋮ (three-dot) menu → Cancel Subscription.
A confirmation window will appear, as shown below.
Cancel Subscription Options
Once you open the cancellation dialogue, you’ll see the following options:
Cancel Subscription
Cancelling the primary subscription will also cancel any linked add-ons.
Immediately: Cancels the subscription and all linked add-ons right away.
Example: Cancels on Tue, Oct 28, 2025
End of the Current Period: Cancels after the current billing cycle ends.
Example: Cancels on Mon, Nov 24, 2025
On a Particular Date: Schedule the cancellation for a specific future date.
Example: Cancels on 28 Oct 2025
At the bottom, click:
Discard to exit without cancelling
or
Yes, Cancel Subscription to confirm your choice.
Important Notes
Once cancelled, Auto Pay will be disabled for the client.
The client’s access to services will end once the cancellation takes effect.
Any linked add-ons (e.g., memberships, add-on products) will also be cancelled.
💡 Tip: If you plan to re-enrol the client later, consider pausing the subscription instead of cancelling.