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How to integrate LiveChat with Omnify using Google Tag Manager?
How to integrate LiveChat with Omnify using Google Tag Manager?
Arun avatar
Written by Arun
Updated over a year ago

Integrating LiveChat with your Omnify service store can significantly enhance your customer support and engagement. By using Google Tag Manager (GTM), you can easily add LiveChat to your Omnify service store. This guide will walk you through the process step by step.

Step 1: Copy the LiveChat Code

  1. Log in to LiveChat: First, sign in to your LiveChat account.

  2. Access the Installation Section: Navigate to the settings or installation area where you can find the LiveChat code.

  3. Copy the LiveChat Code: Locate the LiveChat code snippet and copy it to your clipboard.

Step 2: Add the Code to Google Tag Manager

  1. Open Google Tag Manager: Log in to your Google Tag Manager account.

  2. Navigate to Tags: In the GTM dashboard, go to the "Tags" section.

  3. Create a New Tag: Click on the "New" button to create a new tag.

  4. Name Your Tag: Name the tag appropriately, such as "LiveChat."

  5. Configure the Tag:

    • Click on "Tag Configuration."

    • Select "Custom HTML" from the tag type options.

  6. Paste the LiveChat Code: Paste the code you copied from LiveChat into the HTML textbox.

  7. Set the Trigger:

    • Click on the "Triggering" section.

    • Choose to trigger the tag on all pages.

  8. Save the Tag: Click on the "Save" button to save your configuration.

Step 3: Publish the Tag in GTM

  1. Submit Your Changes: Click on the "Submit" button at the top right of the GTM dashboard.

  2. Name the Version: Label the version, for instance, "LiveChat code added," for future reference.

  3. Publish the Changes: Follow the prompts to publish the changes.

Step 4: Integrate with Omnify

  1. Copy GTM Code: In GTM, find and copy the container code that starts with "GTM-XXXXXXX."

  2. Access Omnify Dashboard: Log in to your Omnify Dashboard.

  3. Navigate to Settings:

    • Go to "Settings."

    • Select "Service Store."

    • Click on "Custom Code."

  4. Paste GTM Code: In the Google Tag Manager field, paste the GTM code you copied.

  5. Save the Changes: Click on the "Save" button to apply the changes.

Step 5: Verify the Integration

  1. Visit Your Service Store: Go to your Omnify service store (e.g., abc.getomnify.com).

  2. Refresh the Page: Reload the page to ensure all changes are applied.

  3. Check for LiveChat: Look for the LiveChat widget on your service store. It should now be active and visible to visitors.

Troubleshooting Tips

  • If the LiveChat widget does not appear, ensure that the code is correctly pasted and that there are no errors in the GTM setup.

  • Verify that the GTM container code is correctly placed in Omnify's settings.

  • Clear your browser cache or try a different browser to check if the issue is browser-specific.

If you have any queries, you can use our chat support or reach out to us on support@getomnify.com.
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