This support article provides step-by-step instructions on how to initiate cancellation and refund from the front desk. Please note that the availability of this feature is contingent upon having Stripe integrated into your system.
Steps to initiate cancellation and refund:
Locate the Booking:
Access the front desk bookings section of your system.
Find the specific booking you wish to cancel and refund.
Open the Manage Bookings Modal:
Click on the email address associated with the booking.
This action will open the manage bookings modal for that particular booking.
Initiate the Cancellation:
Within the manage bookings modal, locate the cancellation option.
Click on the cancellation button to proceed with cancelling the booking.
If the client is eligible for a refund based on your cancellation policy, proceed to the next step.
Initiate the Refund:
After cancelling the booking, navigate to the refund option within the manage bookings modal.
Click on the refund button to initiate the refund process.
Enter Refund Amount:
A modal window will appear, allowing you to enter the refund amount.
By default, the refund amount will correspond to the cancellation policy you have set up.
Alternatively, you can manually enter the entire amount of the booking for a full refund.
Once you have entered the refund amount, click on yes, refund and the refund will be processed.
Refund Processing Time:
Inform the client that the refund will be reflected in their account within 3-5 working days.
Note that the actual processing time may vary depending on the client's financial institution.
Tracking Refunds:
To keep track of all initiated refunds, follow these steps:
Access the Sales Page:
Go to the sales page where all the refunds made so far show up and the report can be exported if required.