In this article, you'll learn how to create and customize a Class Pack in Omnify.
🪜 Steps to Create a Class Pack
Step 1: Access the Class Pack Creation Page
From your Dashboard, go to Services → Class Packs.
Click Create Class Pack.
You’ll be redirected to the Class Pack creation form.
Step 2: Class Pack Name
Enter a clear and descriptive Class Pack Name.
Example: 5-Class Yoga Pack, Unlimited Swim Sessions, or Intro Fitness Bundle.
Step 3: Select Type of Class Pack
Choose how your Class Pack should behave based on your business model:
Ongoing Class Pack: Continues until cancelled, with no fixed end date.
Fixed Term Class Pack: Expires after a specific time period.
Non-renewing Class Pack: Valid until all sessions are used, without renewal.
💡 Tip: Use “Ongoing Classpack” for time-based passes (e.g., Monthly Packs) and “Non-renewing” for limited-use packs (e.g., 10-Class Pass).
Step 4: Select Classes Bookable with This Pack
Decide which classes clients can use the pack for:
All Classes: Universal pack that applies to every class.
Only Specific Classes: Restrict the pack to selected classes (e.g., only Yoga or Pilates).
Note: When a single class is selected, the pack can offer an "Auto Book" option.
Step 5: Add Description and Photo
Enter a Description summarising what’s included.
Example: “Access to 8 yoga classes over 3 months. Perfect for beginners looking to stay consistent.”
Upload a Class Pack Photo (optional).
Upload a PNG or JPG image under 2MB.
Images help make your listing more attractive on your Service Store.
Step 6: Set Client Limits (Optional)
Enable Limit Maximum Number of Clients if you want to cap how many clients can purchase this Class Pack.
Enter the limit (e.g., 50).
Step 7: Make the Service Available for Booking
Choose the visibility of this pack on your Service Store:
Available for booking: Clients can view and purchase it directly.
Not available for booking: Enables a call to action button for the following
Join Waitlist - Enabling clients to directly join a waitlist
Do not show Call to Action button - Removes any call to action button
Direct them to an external link - Can be used for redirection
Step 8: Manage Cancellation and Refund Options
Toggle Allow Cancellation if clients can cancel their pack.
You can also write a custom cancellation policy explaining terms and timelines.
Enable Allow Refund if you plan to offer refunds for cancellations.
✏️ Example Policy:
“Cancellations are accepted within 24 hours of purchase. Refunds may take 5–7 business days to process.”
Step 9: Add Custom Email Content (Optional)
Enhance client communication by customising the confirmation email:
Custom Email Content for the Class Pack: Add details like usage instructions or class booking links.
Custom Email Content for Trial: Include trial-related information if you’re offering a trial pack.
Toggle Enable Custom Email Content to activate this option.
Step 10: Configure Advanced Settings
Click Advanced Settings to access additional customization options.
Shareability
Enable customers to share this Class Pack among family members if you want families to use shared credits.
Filter Tags
Add Parent Filter Tags to categorise your Class Packs (e.g., “Yoga,” “Fitness,” “Kids Classes”).
These tags appear on your Service Store for better navigation.
Internal ID
Assign an Internal ID for administrative tracking or integration with external systems.
Age Restrictions
Enable Age Restrictions to set eligibility criteria (e.g., Ages 12+ only).
This will be set as shown in the image below
Step 11: Publish the Class Pack
Once you’ve completed all the fields, click Create Class Pack in the top-right corner.
Your Class Pack will now be visible and ready for clients to purchase (if set to “Public”).
💡 Best Practices
Use descriptive names to help clients identify what’s included.
Keep images under 2MB for fast loading and a clean display.
Offer multiple pack types (e.g., beginner, unlimited, family) for more flexibility.
Regularly review your client limits and expiry rules to align with your class schedule.
Combine packs with promotions or gift cards for added value.
✅ You’ve Successfully Created a Class Pack!
Your new Class Pack is now live on your Service Store, ready for clients to purchase and use to book eligible classes.